Start with the question you need answered
For example: you want to understand a Japanese medicine you have been prescribed; you have records from treatment in Japan; or you want to ask whether a professional review can be arranged. Describing the question clearly helps the desk identify the appropriate next step.
Your location during the consultation matters
Give the country or region where you will physically be, and the state or province if relevant. Also give your time zone and preferred language. Nationality, a Japanese address or previous treatment in Japan does not replace this information.
Ask who would provide the service, what they can review and what the appointment can produce. General information, a record-based opinion, diagnosis, prescribing and ongoing treatment have different scopes. Availability is confirmed individually.
Asking about Japanese medicines
Start with the product name, active ingredient, strength and dosage form, together with your current country. If the packaging is in Japanese, keep a clear photo of the label ready for the receiving professional.
The desk can clarify what information is needed for a medicine inquiry. The relevant clinician or pharmacist assesses medical and medicine questions; any destination requirements and delivery arrangements need their own confirmation.
Prepare a focused medical-record summary
Keep local care and follow-up in place. Before uploading or sending records, ask the receiving institution how to submit them and who will review them.
- Your main question and the reason you are seeking another opinion.
- A dated summary of previous diagnoses, treatment and any changes.
- Current medicine information and available test reports.
- The language of the records and whether translation or image files may be needed.
- Your local treating provider and any time limits for making a decision.
A simple first inquiry from abroad
Use WhatsApp for an English inquiry or WeChat for Chinese, ID Hiroo-online0. Start with this outline; detailed medical records can follow through the provider's confirmed submission method.
I am currently in [country/region, state if relevant], time zone [zone]. I would like to ask about [Japanese medical care / a medicine / review of existing records]. My preferred language is [English/Chinese]. Please confirm whether a suitable service is available, who provides it, what to prepare and the fees.
Questions people ask
Can I consult a Japanese doctor while I am abroad?
Ask first about availability for the country or region where you will be. The responsible medical institution must confirm the service scope, provider and applicable requirements before booking. This website does not offer a universal overseas appointment.
Can Japanese medicines be sent to my country?
An inquiry does not establish that a medicine can be supplied or imported. Confirm the product, prescription assessment, responsible pharmacy and destination requirements separately. Hiroo Online Clinic's existing foreign-language service states domestic delivery only.
Is a second opinion the same as ongoing treatment?
No. Ask what records a provider can review and what written or verbal output is included. Ongoing treatment, local tests, prescribing and follow-up need their own arrangements.
I will travel to Japan for the appointment. Which route should I use?
Tell us your planned arrival and departure dates. Use the visitor information for care while physically in Japan and explain any follow-up needed after you return home.