1. Give your physical location and time zone
State your country or region and, where relevant, state or province. This is where you will be during the appointment, not your nationality or the location of a relative who is helping you. Mention any planned travel that would change that location.
2. Explain the kind of help you want
Ask whether the proposed service is general information, a record-based opinion or a clinical appointment. Confirm whether it includes a written report, how much time is available and what follow-up is included. These examples describe inquiry topics, not confirmed clinical services for every location.
- Information about how Japanese medical care works.
- Questions about care or a medicine previously received in Japan.
- A possible professional review of existing medical records.
- A request to clarify options before a future visit to Japan.
3. Check what records and language are needed
Begin with a short summary of the question and the documents you hold. The receiving provider can explain which records are relevant, which languages it accepts and whether a formal translation or original image data is needed. Ask for a submission method before sending detailed records.
4. Confirm the practical arrangements
- The responsible medical institution and the professional you would see.
- Your location, appointment time, time zone and consultation language.
- What the provider can assess and any limits of a remote review.
- Total quoted fees, report or translation costs and cancellation terms.
- The plan for local tests, in-person care or follow-up if needed.
5. Ask about medicine separately
A consultation or report does not by itself confirm prescribing, dispensing, import or delivery. If you have a medicine question, give the product information and destination at the start. Keep your local clinician involved in ongoing treatment.
Questions people ask
Can I book before confirming my country?
Give your physical location first. The desk and responsible institution need it to confirm the appropriate service and appointment conditions.
Can a family member inquire for me?
A family member can start an administrative inquiry. Explain who the patient is and where they are; the provider will confirm any consent, identity and participation requirements.
Will a remote opinion replace my local doctor?
Ask the receiving provider what its opinion covers and how it should be shared with your local clinician. Local examinations, urgent care and ongoing treatment need their own arrangements.