Medical care in Japan.A clear place to start.
Visiting Japan and need to see a doctor? Outside Japan and have questions about Japanese medical care or medicines? Find practical guidance in English and Chinese, then contact our inquiry desk.
Visit Hiroo Online Clinic’s existing English or Chinese pages for resident-focused services.
See resident care ↗Different needs.
Thoughtful guidance.
Your current location changes the care and support that may be available. Choose the route that fits you.
Care while you’re here.
Explore doctor-visit guidance, questions about regular medication, and what to prepare during your trip.
Explore visitor guidanceQuestions from abroad.
Understand possible consultation routes and what to check about Japanese medicines, chronic conditions, and local requirements.
Explore overseas guidanceClear about who does what.
A healthcare platform should make things easier to understand — including who is responsible for your care.
Information & coordination
Language-specific information and non-clinical navigation.
Medical assessment
Clinical information and medical assessment. Medical decisions remain with the treating clinician.
Medication-related checks
Any dispensing, sale or shipment requires separate professional and regulatory checks.
A simpler way to get oriented.
Choose your pathway
Choose whether you are visiting Japan, living in Japan or currently overseas.
Understand the scope
See the relevant provider, service limits and information to prepare.
Confirm before proceeding
Confirm service availability, the responsible provider and the costs before booking.
Good questions deserve clear answers.
How to see a doctor in Japan as a tourist
From finding a medical institution to preparing your first inquiry in English or Chinese.
Read the guideRunning out of regular medicine in Japan?
What to prepare when you are travelling and need to ask about continuing an existing medicine.
Read the guideMedical costs and travel insurance during a Japan trip
A useful cost estimate starts with knowing what is included and who you will pay.
Read the guideCan I consult a Japanese doctor from overseas?
What to confirm before arranging a remote consultation or a medical-record review from outside Japan.
Read the guideAsking about Japanese medicines from overseas
A clear product record and your current location are the starting point for a useful inquiry.
Read the guidePrepare your records for a Japanese medical inquiry
Help a receiving provider understand what you want reviewed before you send a large set of documents.
Read the guideBefore you get started.
I am a tourist in Japan. How do I start?
Tell us the city where you are staying, your travel dates, preferred language and the kind of help you need. Read our visitor guide to prepare for a clinic inquiry. Appointment availability and the treating provider are confirmed individually.
Can I ask about Japanese medicines from overseas?
Yes, you can start with an information inquiry. Include your current country or region and the medicine's name or active ingredient. A consultation, a prescription and access to medicine are separate matters; the responsible provider confirms what is available for your situation.
Can I get an English- or Chinese-language consultation?
The JMC desk accepts initial inquiries in English through WhatsApp and Chinese through WeChat. Confirm the consultation language, any interpreter arrangements and the medical provider before booking.
How much does a consultation cost?
Request a quote for your location and the service you need. Confirm consultation, tests, language support and any pharmacy or delivery charges separately, together with payment and cancellation terms.
Who provides the medical care?
NewBe operates JAPAN MED CONSULT for information and non-clinical coordination. Diagnosis, treatment and prescribing are the responsibility of the treating medical institution. Our provider page links to Hiroo Online Clinic's official information.
Start with where you are.
Tell us your current location, preferred language and the kind of help you need. We will confirm the available next steps.