A CLEARER CARE PATHWAY
Know the steps.
Know the provider.
Choose the route for your current location, contact us in your preferred language and confirm the provider and costs before arranging care.
From inquiry to your next step
01
Choose your pathway
Choose whether you are visiting Japan, living in Japan or currently overseas.
02
Understand the scope
See the relevant provider, service limits and information to prepare.
03
Confirm before proceeding
Confirm service availability, the responsible provider and the costs before booking.
Your current location and the type of service determine the next step.
Clear about who does what.
01NewBe
Information & coordination
Language-specific information and non-clinical navigation.
02Hiroo Online Clinic
Medical assessment
Clinical information and medical assessment. Medical decisions remain with the treating clinician.
03Pharmacy
Medication-related checks
Any dispensing, sale or shipment requires separate professional and regulatory checks.
NewBe → Hiroo Online Clinic → PharmacyOur partner ↗
Start with where you are.
Tell us your current location, preferred language and the kind of help you need. We will confirm the available next steps.